Customer Care Specialist

The Customer Care Specialist is responsible for handling inbound calls, responding to customer inquiries through phone and email, and providing professional assistance regarding the Company's products and services.

The role also involves making outbound calls for customer follow-ups and telemarketing activities while ensuring high standards in customer service, call handling, accuracy, and data encoding.
 

Key Responsibilities

• Handle customer inquiries, concerns, and appointment requests.
• Provide prompt, professional, and empathetic customer service.
• Assist with appointment scheduling and coordinate with branches and concerned departments.
• Accurately document customer interactions and transactions.
• Conduct follow-up and outbound calls when needed.
• Address and escalate concerns appropriately.
• Stay updated on company products, services, promotions, and policies.
• Meet customer service and quality standards.

Qualifications

• Bachelor’s degree in any field preferred.
• Customer service or related experience is an advantage.
• Excellent communication and interpersonal skills.
• Customer-oriented, organized, and detail-oriented.
• Computer literate and comfortable using various digital platforms.
• Willing to work on holidays and according to operational requirements.
• Fresh Graduates are welcome to Apply
• Morning and mid-shift hybrid work set-up
• Willing to be assigned in Greenhills, San Juan City

Belo Medical Group values your right to privacy and is committed to protecting your personal and sensitive information. All data you provide, or that we collect through your online job application, will be handled with the highest level of care and in accordance with our Privacy Policy.

By submitting your resume or application through our website or any other application channel we use, you acknowledge that you have read, understood, and consent to the terms of our Privacy Policy. You also expressly consent to the company collecting, storing, processing, and using your personal data for recruitment-related purposes, including evaluating your qualifications, contacting you about your application, and complying with legal or regulatory requirements.